Faulty product

All of our devices offer a 2 Year Warranty period as standard. If during the first 2 years of use your device develops a fault and you have registered your product with us or have proof of purchase and the fault is not due to misuse, we will replace the device.

  • Before completing the warranty claim form, please ensure that you have read the troubleshooting section of the user manual.
  • Please complete the following form and submit

Once we receive your item, we will inspect it and notify you that we have received your warranty claim. We will immediately notify you on the status of your claim after inspecting the item.

If we find no fault, we will return the device to you at your cost.

This warranty does not cover damage caused by the following:

  1. Accident, misuse, abuse or alteration
  2. Connection to an incorrect power source
  3. Use with unauthorized accessories

If your claim is approved, we will initiate a refund to your original method of payment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

4004-T2: Rev 1.0

Faulty product returns form

Please complete the following:

* Required field


Product Information


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Reason for warranty claim, please select all that apply



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What our customers say

The Natural Face Lift Company is dedicated to developing affordable and convenient skin care solutions that deliver results in the comfort of your own home.
Take a look at what some of our customers say about our products.